- Permanent full time 80 hours per fortnight with a paid day off per month
- Located in: Chelsea Heights, Victoria
- Classification: Grade 1 (HS1)*
On 1st January 2026, five health services (Kooweerup Regional Health Service, Peninsula Health, Alfred Health, Bass Coast Health and Gippsland Southern Health Service) will come together to create Bayside Health; a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians.
The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1st January 2026, all employees from the five health services will transfer to Bayside Health.
The Team & Role
Client Care Officer, you will be the first point of contact for MePACS clients requiring non-emergency support, providing compassionate, timely, and effective service 7 days per week. You will handle client care enquiries, and ensure clients feel safe, supported, and reassured, with a focus on resolving the client requirements on first contact. This role is vital in supporting vulnerable members of the community, including the elderly and people living with disabilities.
Please click here to see the position description.
Skills and Experience Required
- Strong verbal communication and listening skills
- Ability to remain calm under pressure and respond to urgent situations
- Basic computer literacy and familiarity with CRM systems (training provided)
- Previous experience in a customer service, call centre, or healthcare support role (desirable)
Benefits
- Boost your take-home pay with generous salary packaging & novated leasing
- Unlock exclusive discounts at top retailers and dining spots
- Stay fit with access to premium gyms via Fitness Passport
- Feel supported with our holistic Employee Assistance Program
- Join a vibrant, collaborative team led by passionate leaders
Next Steps
For role specific information please contact Allyson Helmore on (03) 9788 1597.
If you experience any issues signing in or registering, please feel welcome to contact the Talent Acquisition Team on (03) 9784 2700, option 1.
The role ceases advertising on 6 November 2025.
Peninsula Health employees; you must click 'employee login' to apply for this position internally.
Please note that applications will be considered upon receipt and that this job posting may close early if a sufficient number of applications are received, so we encourage you to apply as soon as possible.
Additional Information
Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with all abilities.
To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit: https://www.peninsulahealth.org.au/careers/working-preparing-employment/
*Please refer to Allied Health Professionals (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2026 salary circular for salary range. Sub-grading will be based on years of experience.
It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.
Join Peninsula Health and help us to deliver healthy lives for everyone, through sustainable, innovative, compassionate care.
