• Permanent Part Time, 52.5 hours per fortnight 
• Located in: Chelsea Heights, Victoria 
• Classification: Grade 1 Level 1 - 5* (HS1) plus super 

On 1st January 2026, five health services (Kooweerup Regional Health Service, Peninsula Health, Alfred Health, Bass Coast Health and Gippsland Southern Health Service) will come together to create Bayside Health; a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians.     

The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1st January 2026, all employees from the five health services will transfer to Bayside Health. 

The Team & Role 

The MEPACS Emergency Response Operator is responsible for responding to medical emergencies in a timely and efficient manner by maintaining a critical link between clients, Emergency Services and their nominated contact persons. By providing accurate client information to emergency services, the MEPACS Emergency Response Operator will determine the type of event reported and gather appropriate information to facilitate dispatch of appropriate resources to the client in a timely manner. Using multiple platforms, including phone, email and digital environments, the Emergency Response Operator works in an open and respectful manner to develop relationships with clients, nominated ontacts and MePACS colleagues.

We are looking for Emergency Response Operators to join us commenceing late January 2026 and early February 2026.

 Please click  here to see the position description.  

Skills and Experience Required 

• Participate in the rotational roster – 7 days per week, 4 days on 4 days off, AM, PM and overnight
• Undertake Level 1 First Aid Certificate prior to commencement
• Complete NDIS Worker Screening prior to commencement
• Demonstrate confident and positive verbal and written communication skills
• Demonstrate touch typing
• Be able to work under pressure with competing demands within tight time schedules
• Be able to navigate through multiple desktop platforms simultaneously
• Certificate III in Public Safety (Emergency Communications Centre Operations) (desirable)
• Experience in a busy call centre environment (desirable)
• Experience in the Health, Disability or Aged Care sectors (desirable)

Benefits  

• Step into state-of-the-art facilities
• Take advantage of low-cost onsite parking 
• Boost your take-home pay with generous salary packaging & novated leasing
• Unlock exclusive discounts at top retailers and dining spots
• Stay fit with access to premium gyms via Fitness Passport
• Feel supported with our holistic Employee Assistance Program
• Grow your skills through top-tier education and training partners
• Join a vibrant, collaborative team led by passionate leaders