- Be a part of an inclusive, diverse and supportive team
- Comprehensive paid training for onboarding
- Free, easily accessible parking & salary packaging options
- Casual positions available - Classification range: HS1*
Who We Are and What We Stand For
Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.
In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.
What You Will Be Doing
Join MePACS, a 24/7 emergency monitoring service operated by Peninsula Health, supporting over 45,000 clients across Australia. If you love technology and have a passion to solve problems this role is for you. As a Help Desk Support Officer, you will work within a dynamic environment analysing, diagnosing and resolving matters with personal alarm units and supporting and co-ordinating installations with our installer network and clients to ensure functionality aligns with MePACS guidelines and Australian Standards.
What You Need
Essential Criteria
- Flexible availability for all shifts on a 7 day roster
- Strong computer skills, including proficiency with Microsoft product suit
- Analytical and problem-solving abilities
- Excellent communication skills and professional phone manner
- Ability to prioritise workloads and work independently
- Strong customer service focus and ability to work collaboratively in a team
Desirable Criteria
- Experience with MS Dynamics CRM database and alarm unit technology
- Understanding of Personal Alarm Services
- Previous experience in providing technical support to clients
- Previous experience in a technical help desk environment
What’s Next?
Current Employees of Peninsula Health must log in through PeopleHub and apply with an account set up with an employee email address.
If you experience any issues signing in or registering, please feel welcome to contact the People Experience Team on (03) 9784 2700
For role specific information contact Amanda Oldridge, Workforce Development Manager, at amanda.oldridge@mepacs.com.au
The role ceases advertising on the 25 February 2025.
Please note that applications will be considered upon receipt and that this job posting may close early if a sufficient number of applications are received, so we encourage you to apply as soon as possible.
Additional Requirements
Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with disabilities.
To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit: https://www.peninsulahealth.org.au/careers/working-preparing-employment/
*Please refer to Health and Allied Services, Managers And Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025 salary circular for salary range. Sub-grading will be based on years of experience.
It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.
Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.
Recruitment Agencies: we appreciate what you do. If we can't find what we're looking for ourselves, we'll reach out to you for assistance
