- Supervise and support a dynamic and supportive team
- Streamline routine processes using your technical and administrative knowledge
- Salary packaging, free parking, gym and retail discounts
- Permanent Full Time role - Classification range: HS2*
Who We Are and What We Stand For
Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.
In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.
What You Will Be Doing
The Lead Technical Support Officer is a supervisory role within the MePACS service structure, providing technical leadership and support to Technical Support Operators. This role focuses on managing workflows, supervising service quality, and ensuring adherence to Key Performance Indicators (KPIs) across shifts. The position aligns with Grade 2 responsibilities, including technical guidance, employee development, and customer-focused service delivery.
What You Need
We anticipate you will have:
- Leadership and Communication Skills: Proven ability to guide team members with clear, diplomatic communication.
- Technical Problem Solving: Strong technical problem-solving abilities, prioritising tasks effectively.
- Teamwork and Collaboration: Demonstrated capacity for working collaboratively, supporting team cohesion.
- Written Communication: Competence in preparing clear, concise reports and documentation.
- Proven supervisory or technical leadership experience in a similar capacity.
- Managing and/or working in a technical support team
- Technical support experience are advantageous (desirable)
What Next
Current Employees of Peninsula Health must log in through PeopleHub Employee Login, and apply with an account set up with an employee email address.
If you experience any issues signing in or registering, please feel welcome to contact the People Experience Team on (03) 9784 2700.
For role specific information contact Daniel Nanos on 9788 1769
The role ceases advertising on the 17/07/2025.
Please note that applications will be considered upon receipt and that this job posting may close early if a sufficient number of applications are received, so we encourage you to apply as soon as possible.
Additional Requirements
Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. Weadobe encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with disabilities.
To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit: https://www.peninsulahealth.org.au/careers/working-preparing-employment/
*Please refer to Health and Allied Services, Managers And Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025 salary circular for salary range. Sub-grading will be based on years of experience.
It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.
Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.
Recruitment Agencies: we appreciate what you do. If we can't find what we're looking for ourselves, we'll reach out to you for assistance.
