• Fixed Term opportunity to support the IT service helpdesk (upto 6 month contract)
• Facilitate effective management of service requests in a diverse and supportive team- Hybrid working arrangements
• Located in Frankston, Victoria
• Classification: HS2 plus super

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland.

We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between.

More than 22,000 dedicated staff are focussed on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive.

Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

The Team & Role

This position is responsible for providing the initial point of contact for users submitting an incident or request for service to the IT Service Desk. As a committed team member the Service Desk Officer will provide first level support and maintenance of the computer, peripheral equipment and application environment by analysing, troubleshooting and resolving requests to meet KPI’s and SLA’s. Where resolution of requests on first contact not possible, the Service Desk Officer will escalate as appropriate.

Please click here to see the position description.

Skills & Experience Required

• Extensive knowledge and experience with Windows Operating Systems
• Excellent knowledge and experience of Microsoft Office (including 365) product suite and desktop applications software
• Excellent knowledge and experience of User Provisioning (MS Active Directory / MSExchange)
• Experience working in an ITIL based service delivery environment
• Ability to quickly diagnose hardware and software problems and formulate appropriate solutions.
• Ability to assess hardware and software requirements and suggest appropriate solutions
• Enthusiastic and positive approach with a strong customer focus
• Advanced analytical and problem solving skills with the ability to quickly and efficiently diagnose/analyse technical issues
• A “hands-on” approach – willing to participate in day to day tasks.
• Excellent organisational skills and an ability to prioritise and manage workloads
• Ability to work productively under minimal supervision
• Proven customer service record, and exposure to the Help Desk/Service environment

Benefits

• Step into state-of-the-art facilities
• Take advantage of low-cost onsite parking
• Boost your take-home pay with generous salary packaging & novated leasing
• Unlock exclusive discounts at top retailers and dining spots
• Stay fit with access to premium gyms via Fitness Passport

• Feel supported with our holistic Employee Assistance Program

• Grow your skills through top-tier education and training partners
• Join a vibrant, collaborative team led by passionate leaders

Next Steps

For role specific information please contact Kesh Padmanaban on kpadmanaban@phcn.vic.gov.au

If you experience any issues signing in or registering, please feel welcome to contact the Talent Acquisition Team at recruitmentandonboarding@phcn.vic.gov.au or 03 9784 2700 (option 1).

The role ceases advertising on 15/3/2026: Please note that applications will be considered upon receipt and that this job posting may close early if a sufficient number of applications are received, so we encourage you to apply as soon as possible.  

Thank you for your interest in this role. Bayside Health (Peninsula Health Care Group) is regularly advertising positions across the health service so please take the time to review other relevant opportunities by going to https://www.peninsulahealth.org.au/careers/

  
 Additional Information

Bayside Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with all abilities.  

To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit: https://www.peninsulahealth.org.au/careers/working-preparing-employment/  

*Please refer to Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021 – 2025

salary circular for salary range. Sub-grading will be based on years of experience.  For further information on salary range classifications and grading please refer to the following page: https://www.peninsulahealth.org.au/careers/working-with-us/salary-rates/

It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations. 

Join Bayside Health and help us to deliver healthy lives for everyone, through sustainable, innovative, compassionate care.