• Limited Term Part Time until July 2027 - 24 hours per week
• Located in Frankston
• Classification: Grade 2 Year 1 - Year 5 (HS2 - HS21)* plus super
• Access to Salary Packaging - Boost your take home pay

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. 

We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between.  

More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive.  

Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026. 

The Team & Role 

The NDIS Intake & Administration Officer plays a critical role within Bayside Health (Peninsula) NDIS Service.

They are responsible for processing NDIS service referrals and the day-to-day financial activities relating to NDIS, including maintenance of NDIS client register, service agreements, portal bookings, processing NDIS claims, invoices and debt recovery.

The successful applicant will demonstrate a genuine commitment to high quality outcomes for NDIS participants, carers and the organisation with a focus on continuous process improvement.

To be successful in the position, the candidate must be able to demonstrate the ability to meet each of the selection criteria outlined below. This is a fast-paced role, which requires a high level of attention to detail.

Key Responsibilities

•  Be the first point of contact for NDIS participants with an approved plan wanting to discuss available services
• Conduct initial needs identification with the specific purpose of clarifying the clients' needs, eligibility and priority for all service referrals
• Maintain waitlist for NDIS services across NDIS program                                                                            
• Information management including document storage, data entry, development and distribution of information and resources
• Assisting clinical staff with administration tasks including development and management of Service Agreements
• Work with all key stakeholders (Team Leader, Clinicians, Participants and/or Nominees, Plan Managers, NDIA) to resolve / troubleshoot issues
• Complete all aspects of the accounts receivable function
• Follow up all outstanding debt greater than 14 days
• Identify and implement NDIS intake and administration process improvement strategies

Please click here to see the Position Description.

Skills & Experience Required 

• Knowledge of health and disability service systems and an ability to navigate effectively to get the best outcomes for people requiring assistance
• Good understanding of Microsoft Systems, including proficiency in Excel, Word and Outlook and capacity to quickly learn new financial software systems
• Demonstrated high attention to detail and accuracy
• Excellent written and verbal communication, planning and organisational skills
• Demonstrated teamwork skills
• Good time management skills with a commitment to meeting deadlines
• Demonstrated ability to adapt to change and to display initiative in relation to continuous improvement
• Able to build rapport and develop ongoing relationships with key stakeholders required to support administration processes
• Experience in Customer Service
• Hold a current Victorian Working with Children Check
• Hold or able to attain a valid NDIS Worker Screening Check at your own cost, prior to employment commencing

Benefits  

• Step into state-of-the-art facilities
• Take advantage of low-cost onsite parking 
• Boost your take-home pay with generous salary packaging & novated leasing
• Unlock exclusive discounts at top retailers and dining spots
• Stay fit with access to premium gyms via Fitness Passport
• Feel supported with our holistic Employee Assistance Program
• Grow your skills through top-tier education and training partners
• Join a vibrant, collaborative team led by passionate leaders 

Next Steps

For role specific information, please contact Toni Phillipson, Team Leader NDIS Support 0409 408 584, Email: aphillipson@phcn.vic.gov.au. Or Skye Mathews, Acting NDIS and Disability Program Manager, 0466 860 067, Email smathews@phcn.vic.gov.au