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Be responsible for providing safe, personal, effective, and connected care
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Work in a supportive, fast paced team as the first point of contact for patients & visitors
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Salary packaging & low cost parking
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Casual positions available - Classification range: HS1*
On 1 January 2026 five health services (Kooweerup Regional Health Service, Peninsula Health, Alfred Health, Bass Coast Health and Gippsland Southern Health Service) will come together to create Bayside Health. A newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians.
The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.
Who We Are and What We Stand For
Peninsula Health is the major metropolitan health service caring for a community of over 300,000 people. Our Mission is to strive for healthy lives for everyone, through sustainable, innovative, compassionate care. To realise this mission we need people who seek a sense of achievement, take an interest in their individual growth, enjoy innovation, look for ways to improve and have a passion for communicating and connecting with others.
In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.
What You Will Be Doing
As the friendly first contact for patients and visitors to Peninsula Health and Frankston Hospital, this multi-faceted role is responsible for dealing with phone and reception desk enquiries. The Switchboard operator will assist visitors and staff with directions in a courteous and friendly manner, calmly deal with internal and external emergency calls/respond codes and assist with patient enquiries over the phone or in person in a friendly manner. For further information on this role, please see Position Description
What You Need
We anticipate you will have:
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Basic Computer Skills
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A strong understanding and experience with customer service
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Previous Switchboard / Reception experience
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Previous experience in a health setting (desirable)
What Next
Current Employees of Peninsula Health must apply by logging into an account through PeopleHub, set up with their employee email address.
If you experience any issues signing in or registering, please feel welcome to contact the People Experience Team on (03) 9784 2700.
For role specific information contact Shirlene White on 0477 266 190 or SWhite@phcn.vic.gov.au
The role ceases advertising on the 24 September 2025
Please note that applications will be considered upon receipt and that this job posting may close early if a sufficient number of applications are received, so we encourage you to apply as soon as possible.
Additional Requirements
Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with disabilities.
To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit: https://www.peninsulahealth.org.au/careers/working-preparing-employment/
*Please refer to Health and Allied Services, Managers And Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025 salary circular for salary range. Sub-grading will be based on years of experience.
It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.
Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.
Recruitment Agencies: we appreciate what you do. If we can't find what we're looking for ourselves, we'll reach out to you for assistance.
